Conversational Biometrics

The use of voice/conversational biometrics for authentication is increasing in popularity due to improvements in accuracy, fueled largely by advances in AI, and heightened customer expectations for easy and fast access to information. Frequent password-associated data breaches are another reason for broader adoption as various organizations look for ways to better-protect customer data.

What are Conversational Biometrics?

Conversational Speech Biometrics is the science of using a person’s voice as a uniquely identifying biological characteristic in order to authenticate them. Also termed as voice verification or speaker recognition, Conversational Biometrics allows quick, frictionless and top secure access for a variety of use-cases from telemarketing centers, mobile and online applications to chatbots, IoT devices and physical access.

Like other biometric modalities, voice identification offers significant security advantages over authentication methods that are based on something you know (like a password or answer to a “secret” question) or something you have (like your mobile phone). Conversational Speech Biometrics also improves the customer experience by removing frustration associated cumbersome login processes and lost and stolen credentials.

How Conversational Speech Biometrics work?

There are over 70 body parts– each with a unique size and shape – that contribute to how a person speaks. Conversational Speech Biometric systems work by creating a voice print or “template” of a person’s speech. A template is built, encrypted and gathered for futuristic voice verification only when a user wants to or “enrolls”. Typically, the enrollment process is passive, meaning a template can be created in the background during a user’s normal interaction with an application or agent.

Significance of Conversational Speech Biometrics

Everyone’s voice is unique, just like their fingerprints or iris. Unlike PINs, passwords and answers to challenge questions, conversational biometrics can’t be compromised without the knowledge of the voice’s owner. This makes voice authentication far more secure over traditional security measures, conveniently meeting the security needs of organizations.

In addition to augmented security, voice authentication is swift and convenient for the user: they simply provide a passphrase rather than respond to complex questions or insert an ‘easy-to-forget’ password. This mainly enriches the user experience. By evaluating a user’s voice for its multiple exclusive characteristics, speaker recognition is an easy and extremely safe authentication method. Users are not required to install software to their devices for voice authentication, which makes it convenient to use.

Our Conversational Biometrics at Sunartek meets organizations’ needs for high levels of security at a considerably low cost compared to traditional methods. Voice authentication not only increases security, but helps organizations optimize their security processes by replacing the need for manual password resets and shortening steps in the authentication process.

Vocal Profile Analysis (VPA) from Sunartek

Sunartek’s (VPA) Vocal Profile Analysis based on speech analytics system is primarily intended to be used by law enforcement, public safety, investigation and forensic experts. Whether it is the analysis of massive amounts of audio recordings for investigation purposes or just a few audio tracks for forensic experts, the platform can handle almost any speech-processing challenge. The system uses Conversational Biometrics Technology to instantly search and accurately identify language, speakers and keywords within large amounts of audio recordings making it ideal for intelligence and law enforcement agencies. What’s more? VPA possesses the ability to evaluate audio files for speech/non-speech detections as well.

Key Advantages & Beneficial Features:

• Speaker Identification in signal through analysis from aknown database of speaker voice samples.
• Keyword spotting
• Gender detection
• Emotion detection capability
• Age detection
• Constructed on a client-server mode/architecture.
• Use of standard hardware.
• Multi-parallel processing supported
• Multiple language recognition from a known database of languages.
• Implementation of standard software to be able to participate in additional development.
• Scalability and compatible interfaces for the addition of classifiers.
• Communication via TCP/IP Features
• Speech Detection Module

This proficiency of Sunartek’s Conversational Speech Biometrics Technology helps to safeguard Law enforcement agencies, corporate offices, and other government institutes to fight crimes. Also, the VPA tool can be used as a standalone method of authentication or can be integrated with other interception solutions that include information an individual is aware of (for example, a password) or information in relation to the individual’s call (for instance, ANI verification or geo-location).

So, take advantage of Sunartek’s valuable, reliable and compliant Conversational Biometrics Technology and gain real-time insights that harmonize your requirements.